Santander Announces “Inclusive Communities” Plan – A New $11 Billion, Five-Year Community Commitment


Plan Increases Bank’s CRA Activity by 50 Percent & Triples Charitable Giving Over Next Five Years

Boston– November 1, 2017 – (RealEstateRama) — Santander US CEO Scott Powell today announced Santander’s “Inclusive Communities” plan, Santander Bank’s new $11 billion, agreement with the National Community Reinvestment Coalition (NCRC) to increase lending, community development, and charitable giving. The plan outlines Santander’s commitment to communities across its eight-state northeastern U.S. footprint for 2017 through 2021, during which time Santander will increase its Community Reinvestment Act (CRA) activity by 50 percent and triple its investment in charitable grants.


Over the next five years, Santander will provide:

  • $9.1 billion in lending to underserved communities including,

– $4.2 billion in residential mortgage loans for low- to moderate income families
– $1.9 billion in small business lending
– $3 billion in community development lending

  • $1.9 billion in community development investments
  • $55 million in charitable contributions
  • 10 new retail branches in low- to moderate income and communities of color
  • 60,000 community development volunteer hours in underserved communities

“This plan is the foundation of Santander’s approach to supporting the communities where we live and work,” said Powell, CEO of Santander US, the Bank’s U.S. holding company. “We recognize that Santander’s success is directly linked to the prosperity of our communities’ families, businesses and neighborhoods.  By increasing lending, investments and financial education opportunities, we hope to boost the long-term economic success of low- and moderate-income individuals and neighborhoods.”

Powell announced “Inclusive Communities” at a meeting this morning in downtown Boston where he was joined by officials from the City of Boston, other public officials, and National Community Reinvestment Coalition (NCRC) President and CEO John Taylor.

“This is a good day for people in New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, Delaware and my home state of Massachusetts,” said John Taylor, NCRC President and CEO. I want to applaud Santander for committing 11 billion in investments for underserved neighborhoods over the next five years. Santander’s leadership showed a special dedication to working with community leaders and better understanding the credit needs in the areas they serve. We are very pleased that this commitment, and especially the 10 new bank branches, will help individuals build wealth and neighborhoods build their economies.”

“Inclusive Communities” was developed with significant input from and collaboration with more than 100 community-based organizations throughout the Bank’s footprint.  Supported and facilitated by the NCRC, an extensive ten-month long process helped identify emerging community needs and strategies aimed at addressing the challenges faced by underserved communities in Santander’s key markets.

Read a in depth summary of Santander’s “Inclusive Communities” agreement here

In addition to the Bank’s financial commitments, Santander is establishing a national Community Advisory Board (CAB) comprising representatives of not-for-profit community development organizations and financial inclusion advocates, as well as community development policy organizations, and representatives of local or state economic development or housing agencies.  Members of the CAB are:

  • Dan Betancourt, Executive Director, Community First Fund, Lancaster, PA
  • Will Gonzalez, Executive Director, Ceiba, Philadelphia, PA
  • Phyllis Salowe Kaye, Executive Director of New Jersey Citizen Action, Newark NJ
  • Rev. Terrance Keeling, Executive Director, Central Baptist Community Development Corporation, Wilmington DE
  • Chris Kui, Executive Director of Asian Americans for Equality, New York, NY
  • Juan Leyton, Executive Director, Dudley Street Neighborhood Initiative, Boston, MA
  • Luis Mora, Executive Director, Finanta, Philadelphia, PA
  • Seila Mosquera, Executive Director, Neighborhood Housing Services of New Haven, New Haven, CT
  • Christie Peale, Executive Director of the Center for New York City Neighborhoods, New York, NY
  • Jesse Van Tol, Chief Operations Officer, National Community Reinvestment Coalition, Washington, DC
  • Jaime Weisberg, Senior Campaign Analyst, Association of Neighborhood Housing Developers, New York, NY
  • Sharon Conard Wells, Executive Director, West Elmwood Housing Development Corporation, Providence, RI
  • Clark Ziegler, Executive Director, Massachusetts Housing Partnership, Boston, MA

The Bank is also establishing statewide/regional advisory boards in its footprint to ensure ongoing community input and will be enhancing its current Community Development and CRA teams with the addition of 17 new positions in the coming years.

Local leaders applaud the agreement:

“ANHD applauds Santander for creating this new CRA plan. They listened to over 100 community based organizations to create a plan that is reflective of community needs throughout the bank’s footprint, including New York City. We also appreciate the creation of national and regional community advisory boards, which put the structure in place to implement, monitor, and adjust the plan to ensure it has the greatest impact. We look forward to working with the bank to put this plan into action,” Benjamin Dulchin, Executive Director, Association for Neighborhood and Housing Development.

“New Jersey Citizen Action has had a longtime partnership with Santander Bank and its predecessor, Sovereign Bank. The bank’s $11 billion commitment in mortgages, small business loans and community development lending will provide loans, access to capital and affordable housing for thousands of New Jerseyeans. I look forward to serving on the bank’s National Community Advisory Board and working with Santander to ensuring that these dollars are reinvested in our communities,” Phyllis Salowe-Kaye, Executive Director, New Jersey Citizen Action.

“The effort behind this plan will ensure that those who live and operate businesses in developing neighborhoods can benefit, including immigrants and communities of color,” John Chin, Executive Director, Philadelphia Chinatown Development Corporation.

“As a leading Center for Independent Living for People with Disabilities in the greater Philadelphia Area, we applaud Santander’s commitment to the community and our desire to increase affordable and accessible housing opportunities for the many Seniors and People with Disabilities who we serve throughout the region,” Thomas H. Earle, Esquire, Chief Executive Officer, Liberty Resources, Inc.

“Santander has had a long and impactful presence in the Greater Reading community. We look forward to continue working with Santander Bank and its team members in implementing this comprehensive plan, particularly in downtown Reading, where they have a large workforce and occupy almost 1/4 million sf of office space, in addition to having its name on the Santander Arena & the Santander Performing Arts Center,” Edward Swoyer, President, Greater Berks Development Fund.

“This is an exciting and groundbreaking agreement that will improve our communities and transform lives. It demonstrates that banks and the communities they serve can thrive together when they work together. We congratulate Santander, NCRC, and the dozens of community based groups who worked so hard to make this happen,” Joseph Kriesberg, President & CEO, Mass. Association of Community Development Corporations.

“We believe this agreement with Santander Bank will go a long way in helping LMI communities in Waterbury CT. It provides a framework and capital for the hard-working people of the Northend section of town to rebuild a vibrant community,” Pastor Rodney Wade, President, Concerned Black Clergy Council of Waterbury.

“The Community Reinvestment Act is an important tool that empowers people in many ways. For example, the act can be used to conduct community development. As far as I am concerned, it protects LMI communities from senseless crime and violence,” Angela Mciver, Chief Executive Officer, Fair Housing Rights Center in Southeastern Pensylvania.

“This was a unique opportunity to work with fellow community organizations to determine priority needs and where we want Santander to direct their resources to help address those needs. It was also an opportunity for Santander to gain a better understanding of their community responsibility and measures needed to implement in the future. Represented organizations put a great deal of time and care into this process to ensure fairness and optimize outcomes for the communities we serve,” Majeedah Rashid, Chief Operating Officer, Nicetown Community Development Corporation.

“MAHA looks forward to continuing our partnership with Santander in reaching low- and moderate-income first-time homebuyers as we both seek to close the large racial wealth gap in Massachusetts”, Symone Crawford, board president, Massachusetts Affordable Housing Alliance.

“Obviously, Home Ownership is the foundation upon which strong, thriving communities are based. We welcome the proactive steps being taken by Santander and we look forward to many years of success. Together, we can be the change that our communities need – one house at a time, one block at a time, one neighborhood at a time…” Stephen T. Gieringer, Executive Director, Neighborhood Housing Services of Greater Berks, Inc. 

Partners in the Community Benefits Agreement:

Affordable Housing Centers of Pennsylvania

Allentown Housing Authority


Association for Neighborhood and Housing Development

Berks County Latino Chamber of Commerce

Bridge Street Development Corporation

Business Outreach Center Network, inc.

Capital Good Fund


Center for NYC Neighborhods

Central Baptist Community Development Corporation

Centro Hispano Daniel Torres Inc

Church Community Housing Corporation

Community Action Partnership of Lancaster County

Community First Fund

Community Neighbors United

Community Service Network Inc

Concerned Black Clergy Council of Waterbury

Conneticut Citizen Research Group

Covenant Community Corp. Camp Curtin Community Neighbors United

Delaware Community Reinvestment Action Council, Inc

Devotion NYC

Dignity Housing

Dorchester Bay Economic Development Corporation


Edgemoor Revitalization Cooperative, Inc.

Fair Housing Rights Center in Southeastern Pennsylvania

Fenway Community Development Corporation

Greater Berks Development Fund

Habitat for Humanity MetroWest/Greater Worcester

Habitat for Humanity of Berks County

Habitat for Humanity of New Castle County

Hartford Community Loan Fund

HDC MidAtlantic

HigherSelf Lifestyle

Housing Network of Rhode Island

Housing Works RI

Lancaster Equity Community Development Corporation

Lancaster Housing Opportunity Partnership

Liberty Resources, Inc.

Local Enterprise Assistance Fund

Long Island Housing Services, Inc.

Mass. Assoc. of Community Development Corporations

Massachusetts Affordable Housing Alliance

Massachusetts Communities Action Network

Nehemiah Gateway Community Development Corp

Neighborhood House, Inc. Southbridge

Neighborhood Housing Services of Greater Berks, Inc.

Neighborhood Housing Services of Waterbury

NeighborWorks Blackstone River Valley

NeighborWorks New Horizons

New Jersey Citizen Action

NH Community Loan Fund

Nicetown Community Development Corporation

Oak Hill CDC

Philadelphia Chinatown Development Corporation

Revitalize Community Development Corporation


Southside Community Land Trust

Southwest Community Development Corporation

Spanish American Civic Association

St James Chapel COGIC

The Ministry of Caring Inc.

Tri County Community Action

United Communities Southeast Philadelphia


University Neighborhood Housing Program

West Elmwood Housing

White Wing Educational Community Development, Inc.

Women’s Institute for Housing & Economic Development

Santander Bank, N.A. is one of the country’s largest retail and commercial banks with more than $79 billion in assets. With its corporate offices in Boston, the Bank’s 9,700 employees, more than 650 branches, 2,100 ATMs and 2.1 million customers are principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania and Delaware. The Bank is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A. (NYSE: SAN) – one of the most respected banking groups in the world with more than 125 million customers in the U.S., Europe, and Latin America. It is managed by Santander Holdings USA, Inc., Banco Santander’s intermediate holding company in the U.S. For more information on Santander Bank, please visit

Santander Holdings USA, Inc. (SHUSA) is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A. (NYSE: SAN) (Santander), one of the most respected banking groups in the world with more than 125 million customers in the U.K., Europe, Latin America and the U.S. As the intermediate holding company for Santander’s U.S. businesses, SHUSA includes six financial companies with more than 17,500 employees, 5.2 million customers and assets of over $135 billion. These include Santander Bank, N.A., one of the country’s largest retail and commercial banks by deposits; Santander Consumer USA Holdings, Inc. (NYSE: SC), an auto finance and consumer lending company; Banco Santander International of Miami; Banco Santander Puerto Rico; Santander Securities LLC of Boston; and Santander Investment Securities Inc. of New York.

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